eBay uses sellers' scores to gauge their customer service performance. Good scores lead to benefits like improved search result rankings and discounts on end value fees. Conversely, low scores can result in lower search result visibility and potential limitations on product sales and listings.
Regarding this matter, an eBay representative mentioned that they have policies in place to safeguard both buyers and sellers during transactions. Through their eBay money-back guarantee, buyers are assured of receiving a refund in case the goods they ordered are not delivered, aiming to maintain eBay's reputation as a reliable platform. Alongside this guarantee, eBay has heavily invested in a specialized fraud team to safeguard the platform and its users. The company works closely with law enforcement agencies to combat fraudulent accounts and ensure a secure shopping environment for all.
